"You're always my first stop when shopping online."
Bryan P.
Davis, OK

"I love your site..."
Norman A.
Pleasanton, CA

"Thank you for your outstanding service and good work."
Frank G.

"I received the item today. It is really a great piece. I can't wait to display it in a diorama on the wall. Thank you."
Burgess H.
Deerfield Beach, FL

"Thanks again for the great service! Look forward to doing more business with you in future."
Alan G.
United Kingdom

"Hi Eric. I have received my order today. Wow that was speedy. I'll buy again with Red Planet.

"I received the sculpts today and they look awesome. I am definitely going to order some of the painted sculpts that you have on your site."
Jason P.
Chino Hills, CA

"…you've helped make me a very satisfied customer. Not only will I use you again, but I'll also recommend your site to others."
Nate S.
Wixom, MI

"Thanks for quick email and for your great customer service!"
avid H.
South Pasadena, CA

"… and keep up the good work with RPT, I am very pleased with the sculpts and your service as always."
John L.

"My order arrived this morning all safe & sound. Thx for a great service, will use you in the future.
Michelle H.
United Kingdom

"… the way you've handled this has been very professional — which isn't always a given with Internet merchants. That alone assures that I will try Red Planet again."
Brad B.
Roswell, GA

"What a fantastic and well made figure. We have a real craftsman here at work!"

"Superb kitbash figure, great communication, excellent packing and speedy delivery."
Rafael F.
Derwood, MD

"I have given your site a plug on the onesixscale forum in the UK as you have some great prices and good service."
Nicholas S.
United Kingdom

"I would recommend you to anyone, especially here in the U.K. I have made positive comments about you/service/products on the collector's forum where I originally heard about you. It is a great pleasure doing business with you. Your custom headsculpts are fantastic too!"
Alan G.
United Kingdom

"You were great. I'll be back! You really went out there and won my business even though it was a small order."
Rob O.

"With your large inventory, fast polite response to email and prompt shipping, your site is the first place I check for the items I require for the troops I'm making."
John C.
Kewanee, IL

"Thanks for your service and for your GREAT variety of items..."
Michael O.
Whittier, CA

"RPT is one of my favorite loose part shop. On my German ONE-SIX-Forum I will tell everybody about your service."
Frank G.

"The service is right on. Never mess with something that works!! Your site and service is as good or better than some of the other sites that I have visited and purchased from."
John P.
Willingboro, NJ

"Your site is top notch. Your customs are incredible. I find myself visiting everyday."
LaDanny C.
Three Rivers, MI

"I've dealt with Red Planet Toys many times, they're definitely my go to supplier for 1/6th gear. Their service is second to none."
John R. (Boot25)
Cranston, RI

"You have great selection, you part items, sell custom heads and figures and recently went out and got old 21C items. Your site is easy to navigate and you keep it up to date. In short, you have a great site! Bottom Line is that I could not be happier with your service - you go out of your way to restock items, carry custom items and find older items such as the 21C Kubels. You have a broad selection and you part figures, which many vendors do not. You have great PR and keep customers up to date. You also maintain great contact with the 1/6 community via the 6th division."
Rick C.

Frequently Asked Questions

Can you hold items for me?
Unfortunately, no. The reason being is that I have limited space which makes it rather difficult to keep track of orders waiting around for other figures/items to be added.

How long will you hold orders being paid by money-order?
Orders being paid by money-order will be held for seven (7) days. If payment is not received within that time, the order will be cancelled and all items will go back to stock.

Can I combine orders to save money on shipping?
Yes. As long as the order has not been packed and has a postage affixed, I can add more items to it. Please note, I may not receive your second order in time to combine it with your first order. To make sure I hear from you, call me direct. See the Contact section for our phone number. Please be aware, if the addition to the order brings your sub-total to the next level of our shipping fee chart, the shipping fee may be higher. Please see the shipping fee chart on the Shipping Policy section of our Policies page.

How often do you ship?
Red Planet Toys is a part-time, one-man, home-based operation. I ship Monday thru Friday via US Postal Service using USPS Priority Mail with Delivery Confirmation. All orders are shipped within seven (7) to twenty-one (21) days of being ordered, unless otherwise notified. Although, I work very hard to get orders out in a timely fashion, sometimes delays do occur, hence the 7 - 21 day delivery quote. If you need to have your order shipped out sooner, please email me and just ask.

My order was shipped three days ago, but I still have not received it. What can you do for me?
The USPS (United Parcel Service) quotes 2 - 3 business days for all packages shipped via USPS Priority Mail with Delivery Confirmation. Please note that this is a quote, not a guarantee. Also, keep in mind that during the holidays, delivery of packages can, and most likely, will be delayed. However, if you have not received your package within seven (7) days, please email me your name, order number and a brief note explaining that it's been seven (7) days and you have not received your package. I will then put in an inquiry with the Post Office. It will take up to approximately up to thirty (30) days for the post office to complete its inquiry. If it is confirmed that the package is being returned to the shipper, I will gladly send a replacement to you before I receive the returned package. Please note, as a business, I have been using the USPS to deliver packages for over three (3) years and have never had a package lost. I am not responsible for lost packages. If you fear that the USPS may lose your package, we strongly suggest you insure your package for an additional fee.

What is your return policy?
See POLICIES section on the lower section of any page.

What do you do if an item I just ordered is out of stock?
Although I make every effort to update the site as often as possible, some items can be unintentionally oversold. That means that due to my current inventory system, it is possible for two or more customers to successfully place an order for an item when only one is available. If this is the case, the item will go to the first order received. The next customer will then be notified of the missing item and then given the option to either replace that item with something else or receive a refund for that item.

Do you sell your customer list?
No. Your customer information is only used for Red Planet Toys business ONLY.

Can I place a back-order on an out-of-stock item?
Yes and No. Yes, if the item is still available from our distributor, you can place a back-order with a 10% non-refundable deposit. The 10% non-refundable deposit is to assure that when the item arrives you do not say, "I don't want it anymore." No, if the item requested is no longer available from our distributor, you can not place a back-order. IMPORTANT: Due to the high shipping cost and/or the fact that I have to order a minimum of six (6) figures, items from some companies, can not be back-ordered.

How long will it take for my headsculpt(s) to arrive?
Headsculpts are casted. Headsculpts should arrive within 7 - 21 days. Painted headsculpts are on-hand and can be shipped quicker, but only if requested.

Do you take pre-orders?
Yes. With a $10 - $150 deposit (depending on the price of the item), you can reserve any of our pre-order figures/items.

Is my deposit refundable?
No. All deposits are non-refundable and non-transferrable. Due to the fact that we base our order on your pre-orders, pre-order cancellation can be a serious financial burden. Because of this we respectfully ask that you be sure that you absolutley want the item before placing a pre-order. The only exception to this rule is if the figure/item being pre-ordered is cancelled by the manufacturer.

Can I cancel my pre-order if the release date changes?
No. The release dates posted are tentative release dates given to us by the distributor. Due to delays from the manufacturer and/or distributor, release dates are subject to change. We have no control over this. This is why the release dates are posted as "estimated release dates". We make every effort to update the release date as soon as new information becomes available.

Will my credit card be charged for the deposit right away?
Yes. We currently use PayPal which automatically charges your account. (Note: The PayPal Shopping Cart can not differentiate between a pre-order deposit and a regular order. Therefore, it will automatically charge a postage fee to your deposit. You have the option of either applying the extra money to your deposit or having the postage fee refunded.

Does the pre-order guarantee that I get my figure/item?
Yes, as long as the distributor is able to completely fill my order.

Is there a limit of how many figures/items I can pre-order?
No, but please keep in mind that if you pre-order a large quantity of one item you are expected to fulfill your end of the bargain and purchase them when they become available.

Once the figure/item is in stock, how do I buy it?
When the figure/item arrives in stock, you will receive a PayPal Invoice for the balance. If your pre-order was done via money-order, you will receive a "Balance Due" bill via email.

How much time do I have to buy my figure/item once you send me my "Balance Due"?
If you are paying via PayPal, you have three (3) days to make payment. If you are paying by US Postal, you have seven (7) days to make payment. If payment is not received after that, I reserve the right to cancel your pre-order, unless you email me in advance and advise of a delay. Requests for reasonable extensions for payment of Balance Due will be done on a case by case basis.